General Questions
What does Provecta do?
Provecta provides fully managed IT services for small and mid-size businesses, churches, and tax and finance firms. We handle everything from day-to-day helpdesk support and cybersecurity to data backup, infrastructure management, and strategic IT planning — so you can focus on running your business.
What industries do you serve?
We specialize in serving small and mid-size businesses, churches and faith-based organizations, and tax and finance firms. Our solutions are tailored to the unique compliance, security, and operational needs of each industry.
Where is Provecta located?
Provecta operates as a fully remote managed IT provider, serving clients across the United States. Our remote-first model allows us to deliver fast, reliable support regardless of your location.
Services & Pricing
What services are included in a managed IT plan?
Our managed IT plans typically include 24/7 system monitoring, helpdesk support, patch management, cybersecurity protection, data backup and disaster recovery, vendor management, and strategic IT planning. Specific inclusions vary by plan — visit our Service Plans page for details.
How much do your services cost?
Our pricing is based on a flat monthly fee per user or per device, depending on the plan. This predictable pricing model replaces the unpredictable costs of break-fix IT. Contact us for a free consultation and custom quote.
Do you offer a free IT assessment?
Yes! We offer a complimentary IT Health Check to evaluate your current technology environment, identify vulnerabilities, and recommend improvements. Schedule yours today.
Do you require long-term contracts?
We offer flexible service agreements. While we recommend a minimum commitment to allow time for proper onboarding and optimization, we are happy to discuss terms that work for your organization.
Security & Compliance
How do you protect my business from cyber threats?
We deploy a multi-layered security approach that includes endpoint protection, email security, DNS filtering, multi-factor authentication (MFA), security awareness training, and 24/7 threat monitoring. We stay ahead of evolving threats so you don’t have to.
Do you help with compliance requirements?
Yes. We support clients with compliance needs including HIPAA, IRS Publication 4557 (for tax preparers), PCI-DSS, and general data protection best practices. We can help you implement the technical controls and documentation required for your industry.
What happens if we experience a data breach or ransomware attack?
We have incident response procedures in place to contain, investigate, and recover from security incidents as quickly as possible. Our proactive monitoring and backup solutions are designed to minimize the impact of any security event.
Support & Onboarding
How do I get support?
You can reach our helpdesk by phone at 888-929-0742, by email, or through our client support portal. We offer multiple channels to ensure you can get help when you need it.
What are your support hours?
Our standard support hours are Monday through Friday, 8:00 AM to 6:00 PM. Emergency and after-hours support is available depending on your service plan.
How long does onboarding take?
Typical onboarding takes 2-4 weeks depending on the size and complexity of your environment. We handle the heavy lifting — including documentation, system audits, agent deployment, and user setup — with minimal disruption to your operations.
Can you work with our existing vendors?
Absolutely. We regularly coordinate with internet service providers, software vendors, phone system providers, and other technology partners on your behalf.
Still Have Questions?
We’re here to help. Contact us or schedule a free consultation to discuss your specific needs.